PLEASE EMAIL firstname.lastname@example.org FOR ACCURATE SHIPPING PRICES outside of the US when ordering MORE THAN ONE ONLY. Shipping costs are saved when multiple Bakedrops are ordered at one time.
Please check your countries IMPORT TAXES, CUSTOMS and DUTIES for any additional charges you may incur. These fees are the responsibility of the buyer and they are NOT included in your total invoice.
TURNAROUND TIME: Bakedrops are MADE TO ORDER are shipped within 5 BUSINESS DAYS from the date you ordered.
BUSINESS HOURS: Monday - Friday, 9-5:30. Saturday and Sunday we are closed. If you order on a Saturday or Sunday your order will go in on Monday morning and that will be the first business day from the date you ordered.
WHAT ARE THEY MADE WITH? - Our backdrops are made with durable 13oz. Durable Matte Vinyl material. They are also printed with CMYK Eco-Solvent Inks. Vinyl Bakedrops are 4ft(121cm) long x 3ft(91cm) wide. You can wipe clean and roll up for storage.
COLOR - Our Bakedrops are printed using Roland wide format digital printers. Our Bakedrops are intended to be used as a background image therefor NOT intended for up-close viewing. Because we cannot control the calibration of a customer's computer monitor, we cannot guarantee that the actual print color will precisely match any preview as it appears on your monitor.
CLEANING - Gentle soap and water cleaning make caring for your backdrop easy. *Note-because some may be used with buttercream or other icings, due to food coloring being used, you will need to clean and wipe immediately to avoid staining.
WRINKLE/CREASE? - No problem! You can put your Bakedrop face down on your surface and lay a towel on the back side of your Bakedrop and iron over it to remove your wrinkle/crease.
STORAGE - *Do NOT FOLD your Bakedrop to store it. ROLL IT UP and keep it in it's tube or use a nice hanging rack to store them. (I like to keep mine in their tubes)
RETURN/EXCHANGE/DAMAGE POLICY - We pride ourselves in customer service here at the Bakedrops production facility and all Bakedrops are custom printed with each order. We do not accept refunds or exchanges. If in the event you recieved something that you feel was a defect due to production YOU MUST CONTACT US WITHIN 3 DAYS OF RECEIVING YOUR ORDER so that we can help to resolve the issue. You must provide photos and you must NOT have used the Bakedrop.
*WE ARE NOT RESPONSIBLE AND CAN NOT BE HELD LIABLE FOR ANY DAMAGE THE US POST OFFICE HAS DONE WHILE SHIPPING. In very few cases - the tube has been crushed in route which may cause creases and wrinkles which are easily fixed. Refer to A Guide to Using Bakdedrops.
IF YOU DO NOT REPORT AN ISSUE WITHIN 3 DAYS OF RECEIVING YOUR BAKEDROP WE WILL ASSUME YOUR ORDER WAS RECIEVED AND ACCEPTABLE AND WILL BE UNDER NO OBLIGATION TO PROVIDE A REPRINT. WE DO NOT OFFER REFUNDS OR EXCHANGES.
Our Bakedrops go through three production phases in which each phase is carefully inspected for quality and any damage. We only ship Bakedrops which have passed all three inspections. Any damaged Bakedrops which consist of "minor" print defects are sold at a discounted rate and are listed when we have any available. *(Minor defects are not noticeable when taking photographs and did not meet our quality standards for our normal retail sales products)
In the event that an order is defective due to a production error, your item will be reprinted after receiving back the defective item and will be shipped with the same method to the same address as your original order. Additional fees for Expedited Shipping and Change of Address are sole responsibility of the customer.